SHIPPING AND STORE POLICY
For shipments within Canada we use Purolator or UPS and in some cases Canada Post Parcel Service. Unless otherwise specified, shipment is by ground.
Depending on where the shipment is sent, shipping time after pickup from Custom Card may vary from one day to 7 days for the most remote locations. If you wish to ship express then different shipping charges may apply. Not all locations are serviced by express shipping. For custom printed items, such as pvc cards, lanyards and envelopes, please allow 10-15 business days for production on top of the shipping time.
PLEASE NOTE THAT FOR ONLINE ORDERS WE RESERVE OUR RIGHT TO SUBSTITUTE UPS OR ANY OTHER CHOICE FOR ANOTHER MAJOR SHIPPER EVEN IF YOU HAVE CHOSEN THE UPS OR OTHER SHIPPER OPTION. SUBJECT TO STOCK AVAILABILITY WE TRY TO SHIP WITHIN 2-3 DAY AND OFTEN THE NEXT DAY. TIMES MAY BE LONGER WHEN WE ARE OUT OF STOCK FOR A PARTICULAR ITEM. IN SUCH A CASE WE WILL NOTIFY YOU OF ANY DELAY ANTICIPATED. We only ship to commercial addresses excluding PO boxes. For web orders on printers, we will only ship to the billing address of the credit card used. The shipping charge is dependent on the weight and the destination of the shipment.
If you wish to use your own courier please provide us with an account number for the collect shipment. We can be reached at 1 877 840 0571.
Here are some examples of typical transit times by ground shipment.